guarantee
You may have experienced hardware that wore down, chipped, or turned black within just a few weeks.
Maybe you've even dealt with hardware staining your clothes — and the stains wouldn’t come out.
Our products feature high-quality zinc alloy hardware, and we guarantee it will stay gold, even with long-term use.
If it doesn’t, we’ll replace your product within one year of purchase.
warranty conditions
If the hardware doesn’t stay gold as promised, we’ll replace the product within one year of purchase.
The guarantee covers:
a. Discoloration of hardware or the collar/leash material caused by regular use
b. Peeling of the gold finish on hardware or material without visible mechanical damage
The guarantee does not cover:
a. Damage caused by accidents, misuse, neglect, or natural disasters
b. Damage caused by chemicals, salt, chlorine, or other abrasive or corrosive substances
c. Damage resulting from unauthorized repairs or modifications