shipping & payment

We know you want your package at home as soon as possible - that’s why we do everything we can to get it to you quickly. ❤️
 

All our products are in stock and shipped every business day across the Czech Republic, Slovakia, and the rest of Europe.
 

And we have something extra for Prague — same-day delivery by courier, 7 days a week!
 

How does delivery work?

We pack your order right away and send it via Packeta (Zásilkovna) or a local courier (for Prague only).
 

Packeta couriers pick up orders every day at 10:00 AM, and most packages are delivered the next working day.

Orders placed after 9:00 AM are shipped the next business day.

Sometimes, when we have more orders, we also dispatch at 7:30 PM — so there's still a chance your order will arrive the next day, even if you placed it after 9:00. ❤️
 

🚚 Shipping Options (CZ & SK)

• Packeta – delivery to pickup point: 79 CZK / 3.50 EUR

• Packeta – home delivery: 99 CZK / 4 EUR

• Courier (Prague only): 169 CZK / 6.80 EUR

Free shipping on all orders over 2,000 CZK / 80 EUR.

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🌍 Delivery outside the EU?

No problem — just contact us at info@alexmia.cz and we’ll arrange everything individually.
 

🛍 Same-day Pickup (Prague)

Prefer to pick up your order in person? You can!
After confirming with us, you can collect your package in Prague 5 – Waltrovka.
 

Just contact us with your order number:
📞 Phone or WhatsApp: +420 603 354 372
 

No matter which delivery method you choose, we’re here to make sure your order arrives on time and exactly the way you want it. 😊
 

💳 Payment Methods

At checkout, you can choose from the following payment options:

• Payment by card (Visa, Visa Electron, Mastercard, Maestro)

• Apple Pay

• Google Pay

• Online bank transfer

Card Payments & Mobile Wallets

Card payments are the most commonly used method.

We use the ComGate payment gateway, which supports Visa, Mastercard, and mobile wallet payments (Apple Pay & Google Pay).

These methods are fully secure and meet the strictest Mastercard and Visa requirements.

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More about card payments:

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Fast Bank Transfers

Instant bank transfer with immediate confirmation.
Available for:

• Czech Republic: Česká spořitelna, ČSOB, Komerční banka, Raiffeisen Bank, UniCredit Bank, Poštovní spořitelna, mBank, Fio banka

• Slovakia: Slovenská sporiteľňa, Tatra banka, VÚB banka

After clicking your bank’s logo, you’ll be redirected to online banking with a pre-filled payment form.
Once confirmed, we receive the payment instantly and can ship your order without delay.

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More info: www.comgate.cz
 

Payment Gateway Provider

The ComGate payment gateway is operated by ComGate Payments, a.s., a Czech company licensed by the Czech National Bank with 20+ years of experience.
All payments are fully encrypted and secure.
 

ComGate support for payments and refunds:
ComGate, a.s.
Gočárova třída 1754 / 48b, Hradec Králové
Email: platby-podpora@comgate.cz
Tel: +420 228 224 267