The online store at www.alexmia.cz is operated by Michaela Lahodová, MBA, a sole proprietor registered in the Trade Register of the Czech Republic, with registered address at T.G. Masaryka 157, Nový Bor, 473 01, Czech Republic.
Business ID (IČO): 88765423
Not registered for VAT.
You can contact us via email at info@alexmia.cz or by phone at +420 603 354 372.

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Contract Formation
By placing an order through our online store or by sending an order via email to info@alexmia.cz, you are entering into a legally binding purchase agreement. We will confirm receipt of your order and contract formation via email.

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Payment Terms
Please make your payment within 5 days of placing your order, unless a different timeline is specified based on the selected payment method.

Right of Withdrawal (Consumers)
As a consumer, you have the right to withdraw from the contract within 14 days of receiving the goods, without giving a reason.
Exceptions to this right are detailed in the full Terms and Conditions.
We also reserve the right to withdraw from the contract up until the moment the goods are handed over to you.
In case of withdrawal, you must return the goods, including any gifts or bonuses provided, at your own expense within 14 days.
We will refund your payment within 14 days of receiving the withdrawal notice, but not before we receive the returned goods or proof of their return.

Ownership and Risk
Ownership of the goods passes to you upon delivery, but not before full payment of the total price is received.
If you are a consumer and receive damaged goods, notify us immediately. If damage is apparent upon delivery, please also notify the courier.
If you are a business customer, any shipping-related damage must be resolved directly with the courier.

Warranty and Defects
If you are a consumer, you are entitled to claim defects that appear within 2 years of receiving the goods.
If you are a business customer, you can claim defects visible upon delivery within 6 months, or hidden defects within 2 years.
More details on how to make a claim and what you are entitled to are provided in the full Terms and Conditions.

 

1. General Provisions

1.1. Scope of Terms and Conditions
These Terms and Conditions govern the formation of contracts between you (the customer) and us (the seller) through our online store. They also define the mutual rights and obligations arising from these contracts.
Mandatory consumer information is included within these Terms.
Details on personal data processing can be found in a separate document on our website.
These Terms and Conditions are effective as of April 14, 2024.

1.2. Definitions
For clarity, the following terms are used throughout these Terms and Conditions:

• "We" / "Us" refers to the seller: Michaela Lahodová, MBA, T.G. Masaryka 157, Nový Bor, 473 01, IČO 88765423, not registered for VAT.

• "You" refers to the customer, who may be:

  • a consumer, meaning a natural person not acting in a business capacity; or

  • a business customer, meaning an individual or legal entity acting within their business activity.

• "Online store" refers to our website at www.alexmia.cz, where you can view and order our products.

• "Email" means electronic communication sent to info@alexmia.cz.

• "Phone" means communication through +420 603 354 372.

• "Contract" refers to a purchase agreement entered into between us and you.

1.3. Relationship Between Contract and Terms
These Terms and Conditions form an integral part of every contract. If any part of the contract explicitly differs from these Terms, such provisions take precedence.

1.4. Governing Law
Any matters not expressly covered in these Terms or in the contract shall be governed by the laws of the Czech Republic, particularly:

• Act No. 89/2012 Coll., the Civil Code

• Act No. 634/1992 Coll., on Consumer Protection

• Relevant EU regulations, including Directive 2011/83/EU on consumer rights and Directive 2000/31/EC on e-commerce.

If a legal conflict arises between these Terms and applicable law, and such conflict cannot be contractually waived, the law shall prevail.

1.5. Severability
If any provision of these Terms or a contract is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

1.6. International Aspects
In case of any international element, Czech law shall apply.
Disputes shall be resolved by Czech courts.
The UN Convention on Contracts for the International Sale of Goods (CISG) shall not apply.

1.7. Complaint Handling and Dispute Resolution
You may submit complaints or resolve disputes with us through the following means:

• Out-of-court via the Czech Trade Inspection Authority (adr.coi.cz) or the EU ODR platform (ec.europa.eu/consumers/odr)

• By email: info@alexmia.cz

• In person at any of our premises

• By phone: +420 603 354 372

1.8. Regulatory Authorities
Our business is supervised by the following authorities:

• The Czech Trade Inspection Authority

• Relevant Trade Licensing Offices

• The Office for Personal Data Protection
   

2.1. How to Order
You can place an order by accepting our offer to sell goods, as displayed in our online store, using one of the following methods:

• Through the online store

• By email

Any attempt to accept our offer with modifications or additions will not be valid and will be considered a counter-offer.
 

2.2. Ordering via Online Store
To place an order through our online store, follow these steps:

• Select the desired goods, quantity, quality, and variant.

• Add the goods to your virtual cart.

• Fill in the required information, choose a delivery and payment method.

• Submit your order by clicking the button “Order with obligation to pay.”

• By submitting the order, you are entering into a binding contract.
  Before submission, you will have the opportunity to review and edit the information provided.

2.3. Ordering via Email
To place an order via email, send a message to info@alexmia.cz including the following:

• The selected goods (including quantity, quality, and variant)

• Your chosen delivery and payment method

• Your contact and billing information:

• Full name (and company name, if applicable)

• Address (and business address, if applicable)

• Delivery address

• Phone number

• Company ID (if applicable)

• VAT ID (if applicable)

2.4. Order Confirmation
We will confirm the successful receipt of your order and formation of the contract by sending a confirmation email. This email will include:

• A summary of your order and confirmation of contract formation

• A copy of our Terms and Conditions, including the required pre-contractual information

• If the order is incomplete or inaccurate, we will contact you for clarification or notify you that the order cannot be accepted.

2.5. Language and Storage of the Contract

• Contracts are concluded in Czech.
  We store all concluded contracts and you can access your order details through your customer account in our online store.

3. Contract Content and Related Rights

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3.1. Changes and Cancellation
A contract may not be changed or cancelled unilaterally. Any modification or cancellation must be mutually agreed upon, unless otherwise provided by law or these Terms.

 

3.2. Scope of the Purchase Agreement
By concluding a purchase agreement, we are obliged to deliver the ordered goods in the agreed manner and provide any additional agreed services.
You are obliged to accept the goods and pay the total price, which includes:

• The price of the ordered goods

• The cost of the selected payment method (if applicable)

• The cost of delivery

• Any additional agreed service charges

3.3. Intellectual Property

If the goods we deliver are protected by intellectual property rights (such as copyright, trademarks, industrial designs, or patents), the contract does not include a license to use those rights.

You may use the products only for personal (private) use.

Businesses may use the products only for internal business purposes.

You are not permitted to reproduce, distribute, rent, or otherwise make the products available to third parties.
 

3.4. Discounts and Promotions
Unless otherwise stated, discounts and promotional offers cannot be combined.
 

3.5. Gifts and Bonuses
Any gifts or bonuses provided as part of the contract are granted under a separate donation agreement, which is conditional on the validity of the main contract.
We are not responsible for defects in such gifts or bonuses.

 

3.6. Discount Codes and Gift Cards
Discount codes and gift vouchers can be redeemed under the conditions specified in the promotion or printed on the voucher/code.

Unless stated otherwise:

• They are valid only in our store

• Gift vouchers are valid for 1 year from the date of issue

• Discount codes are valid until withdrawn or until the end of the promotional campaign
   

4. Payment Terms

 

4.1. Payment Methods
You can pay the total price for your order using one of the following methods:

• Bank transfer (in advance)

• Credit/debit card (in advance)

• Online payment systems, such as: Comgate

4.2. Payment Deadlines

 

You must pay the total price either:

• Before delivery

• Upon delivery

Or later, depending on the agreed payment method

• If prepayment is required, payment must be made within 5 days of contract formation.

If using a payment service provider, the payment is considered complete once the funds are credited to our account with that provider.

 

4.3. Payments by Credit or Financing
If the total price is paid using credit or another financial product through a third-party provider, the payment relationship is governed by the agreement and terms set by that financial provider.

 

4.4. Electronic Invoicing
By placing an order, you agree to receive the invoice (tax document) electronically, sent to the email address provided in your order.

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5. Delivery Terms

5.1. Delivery Methods
Available delivery methods are listed on the relevant page of our online store.

5.2. Delivery Limitations
We do not apply any geographic restrictions to our deliveries.

5.3. Transfer of Ownership
You become the owner of the goods once they are delivered to you, but not before the total price is fully paid.

5.4. Delivery Time
The agreed delivery time begins once the contract is concluded.

• If no specific delivery time is agreed and you are a consumer, we will deliver the goods without undue delay, but no later than 30 days from the date of contract formation.

• If prepayment is required, the delivery time begins only after full payment is received.

• The goods will be delivered to the specified address.

• For business customers, delivery is completed once the goods are handed over to the courier.

5.5. Accepting Delivery
You are required to accept the goods at the agreed time and place.
If you selected delivery by courier, you must accept the goods upon delivery.

If you fail to accept the delivery, we may:

• Withdraw from the contract

• Charge you for any unpaid delivery costs

• Charge a storage fee of CZK 5 per day, not exceeding the total price of the stored goods

If we re-attempt delivery after a failed attempt, we may charge additional delivery costs.

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5.6. Identity Verification Upon Delivery
If the goods were prepaid, we reserve the right to verify the identity of the recipient using an official ID before handing over the goods.

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5.7. Damage During Delivery – Consumers
As a consumer, the risk of damage to goods passes to you upon receipt.

If the goods arrive damaged, inform us immediately, preferably:

• By email: info@alexmia.cz

• By phone: +420 603 354 372

If you notice the damage upon delivery, notify the courier as well.
You can ask the courier to open the package before accepting it. If the goods are visibly damaged, you are not obliged to accept the delivery.

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5.8. Damage During Delivery – Business Customers
If you are a business customer, the risk of damage passes to you once the goods are handed over to the courier.

We are not liable for damage occurring after this point.
In case of damage, you must claim compensation directly from the courier.

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5.9. Packaging
Unless agreed otherwise, goods will be packed in a way that ensures their protection and preservation during transport.

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6. Right of Withdrawal

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6.1. General Information
Withdrawing from a contract cancels the contract from the beginning. Both parties must return everything received under the agreement.
Any associated donation agreements (e.g., free gifts) are also cancelled.
You may withdraw from the contract under the terms set out in these Terms and Conditions or as provided by law.

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6.2. Our Right to Withdraw
We reserve the right to withdraw from the contract at any time between the contract’s formation and the moment you receive the goods, for the following reasons:

• The ordered goods are out of stock

• You failed to accept the delivery

• Misuse of our online ordering system

• Incorrect or incomplete information in your order

• The product was listed at a significantly incorrect price due to error

• Other legitimate reasons

6.3. Consumer’s Statutory Right of Withdrawal
If you are a consumer, you may withdraw from the purchase contract within 14 days of:

• Receiving the goods

• Receiving the last item (if ordered separately in one order)

• Receiving the final part of a split delivery

• Receiving the first item in a recurring delivery contract

• The contract being concluded (for other types of contracts)

6.4. Exceptions – When Withdrawal Is Not Allowed
You cannot withdraw from contracts for:

• Goods made to your specifications or clearly customized

• Sealed goods that are not suitable for return due to health or hygiene reasons, once unsealed

• Goods that spoil quickly or expire soon, or that were irreversibly mixed with other items after delivery

• Services that have already been fully performed

• Other cases as defined by law

6.5. How to Withdraw
If you are entitled to withdraw and wish to do so, you may submit a clear statement of withdrawal, preferably:

• By filling out and sending the sample withdrawal form (attached to these Terms)

• By mail to: Kačírkova 986/11, Prague 5, 150 00

• By email to: info@alexmia.cz

6.6. Deadline
The withdrawal deadline is met if you send the withdrawal notice on the last day of the 14-day period.

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6.7. Returning Goods After Withdrawal
If you withdraw, you must return the goods at your own expense, preferably:

• At the same time as the withdrawal notice, or

• No later than 14 days from the date we receive your withdrawal

Please return the goods to:
Kačírkova 986/11, Prague 5, 150 00

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The goods must be returned:

• Unused, clean, undamaged, and complete (including all accessories and documents)

• Ideally in the original packaging

• Along with any gifts or bonuses provided with the order

6.8. Refunds
If you withdraw as a consumer:

• We will refund your payment within 14 days of receiving your withdrawal notice, but not before we receive the returned goods or proof of their return

• We will refund only the standard shipping cost (i.e., the cheapest option we offer)

• If the returned goods are diminished in value due to use beyond normal inspection, the refund may be reduced accordingly

• Refunds will be issued using the same payment method you used, unless agreed otherwise without additional costs

7. Claims for Defects – Consumers

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7.1. Applicability
This section applies only if you are a consumer and outlines your rights in the event of product defects.

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7.2. Claim Period
You may file a claim for defects that appear within 2 years of receiving the goods (or 1 year for used goods).

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7.3. Our Responsibility
We guarantee that the goods will be free of defects upon delivery. Specifically, we ensure that the goods:

• Match the agreed description, type, quantity, quality, and functionality

• Are suitable for the purpose we agreed to

• Include all agreed accessories and instructions, including installation or assembly guides

7.4. Additional Requirements
Unless we inform you otherwise before the contract is concluded, the goods must also:

• Be suitable for their usual purpose, taking into account legal regulations, third-party rights, industry standards, or codes of conduct

• Meet reasonable expectations for quantity, quality, durability, functionality, compatibility, and safety, including based on advertising or labeling

• Come with expected accessories, packaging, and instructions

• Match the quality or design of any sample or model shown to you prior to the purchase

7.5. Limitations of Liability
We are not responsible for:

• Normal wear and tear

• Defects that match the expected condition of used goods

• Goods that have passed their expiration or minimum durability date

• Damage caused by improper use or your own actions

7.6. Duty to Inspect
You must inspect the goods as soon as possible and notify us of any defects without undue delay after discovery, within the claim period.

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7.7. Right to Repair or Replacement
If a defect is found, you may request free repair or replacement.
You can choose the method, unless your chosen method is impossible or unreasonably expensive.

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7.8. Right to Discount or Contract Cancellation
If we refuse to fix the defect, or fail to do so properly or in a reasonable time, or if the defect reoccurs, you may:

• Request a reasonable discount, or

• Withdraw from the contract, unless the defect is minor

7.9. How to File a Claim
To file a claim, send the goods to:
Kačírkova 986/11, Prague 5, 150 00
Alternatively, you may file the claim with another authorized party listed on the product, packaging, or warranty card.

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7.10. Submitting a Valid Claim
You must:

• Return the goods in a condition that allows proper inspection (i.e., not excessively dirty)

• Provide proof of purchase

• Describe the defect and specify how you want the claim resolved (this cannot be changed later without our consent)

7.11. Claim Resolution
We will resolve your claim within 30 days.
You’ll be informed of the outcome, and the goods will be returned using the same method you used to submit them.

If the claim is accepted, the warranty period is extended by the time the claim took to resolve.

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7.12. Compensation for Claim Costs
If your claim is successful, you are entitled to reimbursement for reasonable costs associated with making the claim.
If your claim is denied, we may request reimbursement for return shipping costs.

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7.13. Confirmation
We will provide written confirmation stating:

• The date and details of your claim

• The chosen resolution method

• The date and result of the resolution

• Any repair made and its duration

• Or, if denied, the reasons for rejection

7.14. Voluntary Warranty
In addition to your legal rights, we may provide an extra quality guarantee (voluntary warranty).
If provided (e.g., in advertising or on packaging), the terms of the warranty will be binding.
If we guarantee that the product will retain functionality for a certain period, you are entitled to repair or replacement if that condition is not met.

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8. Claims for Defects – Business Customers

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8.1. Applicability
This section applies only if you are not a consumer and outlines your rights regarding product defects.

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8.2. Our Responsibility
We will deliver the goods in the agreed quantity, quality, and design.
If not specifically agreed, we will deliver goods suitable for their usual purpose or the purpose implied by the contract.
If only an approximate quantity is specified, we will determine the final quantity.
We are responsible for defects present at the time the risk of damage transfers to you, unless the defect could have been detected with reasonable care before the contract was concluded.

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8.3. Limitations of Liability
We are not liable for:

• Defects for which a discount was provided

• Wear and tear from normal use

• Defects in used goods reflecting prior use

• Defects arising from the perishable nature of the goods

• Defects that were known to you before acceptance

• Defects caused by your own actions or misuse

8.4. Claim Deadlines
You must inspect the goods promptly upon delivery and notify us of any defects without undue delay.
You must make claims:

• Within 6 months of delivery for visible defects

• Within 2 years of delivery for hidden defects

If you fail to meet these deadlines, you lose your right to claim.

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8.5. Rights in Case of Material Breach
If the defect constitutes a material breach of contract, you may:

• Request delivery of new goods or missing goods

• Request repair of the goods

• Request a reasonable discount

• Withdraw from the contract

A material breach is one that we should have reasonably foreseen would cause you to refuse the contract had you known of the defect.
If you do not clearly state your chosen remedy, your rights will be limited as in a non-material breach.

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8.6. Rights in Case of Non-Material Breach
If the defect is a non-material breach, you may:

• Request repair of the defect

• Request a reasonable discount

If you do not specify your preferred remedy, we may choose to fix the defect ourselves.
You may not change your chosen remedy without our consent.

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8.7. Restrictions on Contract Withdrawal and Replacement
You cannot withdraw from the contract or demand replacement goods if:

• You cannot return the goods in the condition in which you received them

This does not apply if:

• The condition changed due to inspection

• The goods were used before the defect appeared

• The goods were changed or consumed through normal use

• You did not cause the inability to return the goods

If only part of the goods can be returned, you must return that part and compensate us for the value of the rest.

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8.8. How to File a Claim
Claims may be submitted:

• By sending the goods to: Kačírkova 986/11, Prague 5, 150 00

• Or, if a different authorized party is listed (e.g. on packaging or warranty), by contacting that party

8.9. Claim Requirements

Return the goods in a condition that allows proper inspection (i.e., not excessively dirty).
You must also:

• Provide proof of purchase from our store

• Describe the defect and state your requested resolution (this cannot be changed later without our consent)

8.10. Claim Resolution
We will handle your claim without undue delay, and no later than 30 days from receipt.
Goods will be returned the same way you submitted them.
If your claim is accepted, the deadline for filing future claims is extended by the time the current claim was under review.

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8.11. Reimbursement of Costs
If your claim is accepted, you may request reimbursement for reasonable costs incurred.
If your claim is rejected, we may request reimbursement for return shipping or related costs.

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8.12. Voluntary Warranty
We may provide an additional quality guarantee beyond your legal rights.
This guarantee (if offered, including via advertising or packaging) is binding under its stated terms.
If we guarantee that the product will retain functionality for a specified period, and it fails to do so under normal use, you are entitled to repair or replacement under the warranty.

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